Choose the correct path based on the error
| What you are seeing | Check earlier | When to stop | Next step |
|---|---|---|---|
| Incorrect password | Keyboard, case sensitivity, and autofill | If you see repeated errors | Use the reset option if available |
| OTP not received | Number, signal, block list, and time | If someone asks for the code | Wait once and resend |
| Account locked | Message, time, and last attempt information | If asked for money to unlock | Stop trying and keep evidence |
| Button not working | Connection, refresh, and private window | If the same action is submitted repeatedly | Check browser steps |
| Verify new device | Date-time, cookie, and your recovery method | If you want to screen share | Verify on your device |
Change one thing at a time. Changing password, connection, and browser together makes it hard to identify which test resolved the issue.
If you forget your password
If there is a “Forgot Password” option on the login page, start the reset from there. Choose a new, long password that you haven't used elsewhere and use a phone or email under your control.
- Delete old autofill and write the new password.
- Only request a new one after the reset message expires.
- Do not send your password, recovery code, or screen to anyone.
If OTP does not arrive
Check if the partially displayed number or email on the screen is yours, verify signal, SMS block list, spam folder, and phone's automatic time. Resend once after the break shown on the screen; do not use the old one if a new code arrives.
OTP is only for you
Even if a support staff identifies themselves, do not give anyone your OTP, PIN, password, or recovery code.
If the account shows locked or restricted
Stop trying with the same information. Write down the error message, time, device, and approximate time of the last successful login; cover personal information in screenshots.
If you see a request for identity verification, follow the requested parts and instructions on the screen. Do not send extra documents to any person or chat.
On a new phone or browser
Keep the phone's date-time automatic, update the browser, and check if cookie block or extension page is breaking. If there is an option to confirm the device, finish with your phone and recovery method.
Do not use “remember me” on public computers; logout and clear site data after work.
Stop login if you see this signal
- Being asked to send money before opening an account.
- Asking for OTP, PIN, or full password.
- Remote-control App or screen share is being requested.
- Pressing to open unknown domain or file.
Change the relevant password from a trusted device while keeping proof of messages and numbers.
Brief questions about login
Why is it not logging in even with the correct password?
Check the specific error message by matching keyboard, Caps Lock, autofill, and connection. Use the above decision path instead of trying repeatedly.
How many times should I resend the OTP?
Follow the waiting time on the screen and resend once. The old code may become invalid with consecutive requests.
What should I do if the account is locked?
Stop trying and keep the message and time. Do not unlock or share OTP for money.